DELIVERY TIMESCALE UP TO 14 WEEKS.
OUR FACTORY SHOWROOM IS NOW OPEN BY APPOINTMENT.
Due to a slowdown in material supply caused by global lockdowns and an unprecedented surge in demand since our return from lockdown we have had to extend our delivery timescale for new orders to up to 14 weeks. We are working through our customer backlog in chronological order and we would like to thank all our customers who have stuck with us through these difficult times and waited so patiently for the delivery of their new furniture. We appreciate that these timescales are significantly longer than normal due to the unprecedented challenges that we face during the pandemic. We are extremely grateful for your patience and understanding. All our sofas and chairs are hand made to order in the UK and this does take time. As they say, ‘good things come to those who wait’!
Our usual delivery procedures have been altered to safeguard both our delivery teams and our customers.
We are pleased to confirm that our factory showroom is now open and we are accepting 1 hour visits on an appointment basis. Please call us to make your booking.
Our Call Centre remains open for business and you can contact us by phone on 01443 771333 between 9am and 5pm Monday to Friday, 9am to 4pm on Saturday and 10am to 4pm on Sunday.
Some of our usual response times will be a little slower than normal as we return to full operation and adapt to the ever changing conditions. We really appreciate your patience in bearing with us and allowing us more time to fulfil your order and respond to your queries during these very strange times.