Your Frequently Answered Questions
What is the Thomas Lloyd Leather Care Program?
Why does your furniture cost so much less than high street shops?
Isn't it risky to buy such a large priced item via Mail Order?
Can I see the furniture before purchase?
What size is your delivery vehicle?
Why can't I choose my delivery day/time?
I have a small door! Can you get your furniture through it?
What credit/debit cards do you accept?
How secure is it to place my order online?
Have I made the right decision to buy from Thomas Lloyd?
Why does your furniture cost so much less than high street shops
By dealing direct with the manufacturer, you are effectively paying trade prices, unburdened by expensive shop rents, rates and wages.
Isn't it risky to buy such a large priced item via Mail Order?
Not really. You can order with confidence, in the knowledge that you have 21 days within which to claim a full refund on our standard products if for any reason you're not absolutely delighted with your purchase. This is a statutory right. Also consider the unrivalled quality and price advantage we are offering.
Can I see the furniture before purchase?
Yes, our superb showroom facilities in South Wales are always open and welcome to visitors. We also have several 'Road Show' Exhibitions in various parts of the country from time to time. Please contact our sales office on 01443 771333 for more information.
How long will delivery take?
You have the benefit of being able to talk directly with us, the manufacturer. We are able to control and maintain all deliveries within 4-6 weeks.
What size is your delivery vehicle?
Our vehicles are:
6 feet in length
12 feet 9 inches in height
8 feet 4 inches in width.
They weigh 7.5 tonnes (max.) when fully loaded. If you are aware of any obstacles, e.g. low bridges, on route to your home please contact our despatch department who are more than happy to help.
Why can't I choose my delivery day/time?
Transport is becoming an increasingly larger portion of our total costs. For this reason, and to enable us to deliver to your home economically, your £25 delivery charge covers only a small part of these costs. Our drivers have up to sixteen deliveries per trip and try to accommodate all our customers' needs.
I have a small door! Can you get your furniture through it?
Your door width is not usually the problem. All our delivery vehicles carry two drivers who are expert in effecting deliveries. We normally find that narrow passageways, stairwells or any other unforeseen obstructions pose more problems. All our furniture will easily pass through a standard (30") doorway.
What credit/debit cards do you accept?
We can only accept payment in full on our website. We accept Maestro, Visa, Visa Delta, Solo, MasterCard. Sorry but we do not accept American Express (Amex). Payment cannot be made using multiple credit/debit cards.
How secure is it to place my order online?
We take your security very seriously and have made shopping online completely secure. All of our credit card transactions are handled by HSBC. Your browser will go into secure mode before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card and personal details cannot be viewed by anyone else using the internet.
Have I made the right decision to buy from Thomas Lloyd?
Undoubtedly! You are dealing with a company who have been successfully trading since 1981 and is part of the UK's largest Mail Order Upholstery Group. During this time, many other companies have come and gone in an attempt to copy our achievements.
Is your furniture guaranteed?
All Thomas Lloyd furniture is fully guaranteed for a period of two years, and we also promise a full refund to anyone who is not satisfied within 21 days of delivery.
Additionally, we recommend the Thomas Lloyd Leather Protection Program. For a small additional cost it will cover your furniture for a full 5 years against stains and accidental damage.